5. Holiday cancellation by Hapimag b) The following applies to participants residing in Switzerland and GTC | 37 Liechtenstein: Hapimag is a member of the guarantee fund of the Swiss travel industry and guarantees the amounts paid for the booking. Detailed information on the guarantee fund can be found online at: www.garantiefonds.ch In the event of unresolved disputes with Hapimag concerning the performance of travel services, participants can contact the following body: The Ombudsman for the Swiss Travel Industry www.ombudsman-touristik.ch, Tel. +41 (44) 4 85 45 35, e-mail
[email protected] 9. Severability clause If one or more of these conditions is or becomes invalid, this will not affect the validity of the other conditions. An invalid clause will be replaced by a valid one which is as close as possible to the original clause in economic terms. 10. Place of execution/ jurisdiction/applicable law a) The place of execution is the headquarters of Hapimag AG, canton Zug, Switzerland. Except for disputes arising from consumer contracts, the sole place of jurisdiction for all legal action will be the headquarters of Hapimag AG. b) In the event of disputes arising from consumer contracts, the court at the place of residence or headquarters of one of the two parties will be competent for legal action by the customer and the court at the customer’s place of residence will be competent for legal action by Hapimag AG. c) To the extent that a choice of law is permitted, Swiss law shall apply exclusively to the entire legal and contractual relationship between Hapimag and the customer. 5.1 Minimum number of participants If the minimum number of participants indicated is not reached, Hapimag may cancel the holiday up to three weeks before the start of the holiday at the latest. Any amounts already paid to Hapimag AG will be fully refunded. Further claims will be excluded. 5.2 Force majeure, strikes If unforeseeable events, force majeure (e.g. natural disasters, epidemics, unrest), government measures or strikes make provision of the holiday significantly more difficult, jeopardise it or make it impossible, Hapimag may cancel the holiday. Hapimag will not be liable for any consequenc- es resulting from such cancellations. Any payments made prior to cancellation will be refunded by Hapimag. 5.3 Debited points and local charges – cancellation The claims of shareholders or members will be restricted to the crediting of the debited points in such cases. Local charges are not incurred. The reasons for cancellation are set out in part 1 of the current Booking Information in section 7.6. 6. Liability 6.1 Hapimag’s liability for unjustifiable improper performance of its obligations is limited to three times the price of the holiday for material and financial damages, provided the damages was not caused intentionally or as a result of gross negligence. This is subject to the applicable international agreements and national laws with lower liability limits or liability exclusions. 6.2 If the holiday does not fulfil the agreements, participants are required to immediately make a complaint to the local travel guide or service provider (hotel, bus company etc.) and to request remedial action. Claims for compensation must be made to Hapimag in writing within a month of the contractual end of the holiday. Later notification may result in the complete loss of entitlement. 7. Provisions governing entry, visa and health requirements 7.1 Participants are individually responsible for ensuring the validity of travel documents and obtaining any visas required and complying with entry, health, currency and import provisions. Hapimag assumes no liability for information in this regard. 7.2 The participant will bear the costs of return travel themselves if IMPRINT refused entry to a country. 8. Secured payment certificate/return journey guarantee a) The following applies to participants residing in Germany: “tourVERS Touristik-Versicherungs-Service GmbH”, an insolvency insurance broker with limited liability (DE-Hamburg), has pledged a guarantee with “HanseMerkur Reiseversicherung AG (DE-Hamburg)” for holiday price payments for the holiday services of Hapimag that covers the refund of the cost of the holiday and return travel costs in the event of insolvency. Publisher Hapimag AG Sumpfstrasse 18 6312 Steinhausen | Schweiz Service Line 00800 3030 8080 E-mail Website As at Published in German and English Print run Copyright by Hapimag
[email protected] www.hapimag.com April 2018 85,000 copies